Signal was formed in 1984 to offer a low-cost insurance program specifically targeted to cellular equipment that would help wireless carriers provide superior customer service, reduce churn and improve profitability.
Over the past 22 years, Signal has maintained its rigorous commitment to quality customer service, continuous product iimprovement and integrity in all its business relationships. As a company, the Signal has continued to add capabilities to support the expanding requirements to provide a fully integrated handset insurance program.
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Starting as a single customer service and handset administration center in 1984, Signal has grown to five full-service call centers. |
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The Signal added underwriting capabilities in 1994. |
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The Signal added direct fulfillment capabilities in 1998. |
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The Signal developed innovative reverse logistics services, including handset administration, asset recovery, extended warranty coverage, repair and refurbishment in 2000. |
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The Signal added bulk handset repair capabilities in 2002. |
Today, Signal Holdings is a limited liability corporation with seven operating entities, The Signal, LP; Signal Service Solutions, LLC; CWork Solutions, LP; Signal Northwest, LP; CWork Wireless, LP; Service Contract Solutions NA, LLC; Telecom RE, LTD. The Signal has five call centers handling wireless handset insurance claims or extended service contracts.
These integrated capabilities permit Signal to provide full-service insurance, call center, return, repair and logistics support solutions which can be customized to meet our clients’ unique needs and requirements. Because Signal Holdings owns and operates all of the components necessary to facilitate claims administration, forward and reverse logistics, and handset repair, our operations are scalable to support the growth of our clients.
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The programs through Signal Holdings, LLC and member companies are underwritten by one of the following companies American Bankers Insurance Company of Florida, American Reliable Insurance Company, American Security Insurance Company, Voyager Property and Casualty Insurance Company, American Bankers, General Agency, Inc., Caribbean American Property Insurance Company,Federal Warranty Service Corporation, Sureway, Inc. and United Service Protection, Inc. |
For more information on The Signal and its parent company Signal Holdings visit
www.signal-holdings.com.
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