General Information:

Claims Process:

Replacement Handset:

Will the replacement equipment be exactly the same as the original?
How long does it take to receive replacement equipment?

Returning Your Damaged Equipment:

How do I return my damaged handset?
How do I print a mailing label to return my damaged handset?
If COD was an available option and I selected it, who do I make the COD check payable to?
What form of payment is acceptable?

General Information:

Why do I need coverage for my wireless phone?

The statistics may surprise you! Assurant Solutions estimates 25 million wireless phones will be lost or stolen this year in the United States, and millions more will be damaged. If your phone is one of them and you don’t have this coverage, you could pay much more than your original investment to have it repaired or replaced.

Back to Top

What information can I get from www.TheSignal.com?

• Get procedures on how to file a claim
• Find the contact number to start a claim
• Check the status of a claim
• Download any forms that may be required to complete your claim
• See if any further information is needed to complete your claim
• Get shipping information, including tracking information
• Check to see if we received your damaged handset
  

Back to Top

Is there a deductible?

Yes. If you do file a replacement request, you will pay a nonrefundable deductible per occurrence. (Deductible charges may vary according to your wireless carrier.)

Back to Top

 
Claims Process:

What is the importance of providing an e-mail address for status updates?

Providing us with your email address allows us to provide you with important information on the status of your claim, such as when it has been approved, when your handset shipped and a tracking number to confirm delivery of your handset.

Back to Top

How do I check the status of the documentation for my claim?

• You can check the status of your claim by clicking on “Check Claim Status”; or
• You can call Assurant Solutions.  To get a phone number for Assurant that is specific to your wireless carrier, go to “How To File A Claim” on our website and enter your mobile number at the bottom of the screen.  Then click “Submit”.

Back to Top

How can I determine the manufacturer and model of my equipment?

The make and model of your wireless phone are on the box that the phone came in and should also be listed on your original receipt and customer service agreement with your wireless carrier. Your wireless carrier may also have the make and model on file so you can call them to get this information.

Back to Top

What if I do not have my ESN, IMEI, MSN or MEID for my phone?

This information is found under the battery on the back of the phone itself and is 11-15 digits long. If your phone has been lost or stolen, you can find the ESN on the box that the phone came in, on your original customer service agreement or on file with your wireless carrier.

Back to Top

How do I file a police report?

You may call or visit the police station in the county were your wireless equipment was stolen. The following police report information is required:

• The name of the Police Department where the incident was reported
• Police report case number
• If the police department does not complete a police report, you must provide us with the name of the Police Department, the phone number, and the person you spoke with so that we may verify the information.

Back to Top

How do I activate my replacement handset?

Remember to charge your handset 12 hours prior to use. If you chose to have your handset activated or keep your existing SIM (if option is available), your handset should come to you already activated. If your replacement is not activated upon arrival you can contact your carrier and they will quickly walk you through the necessary steps to activate your replacement handset.

Back to Top

Replacement Handset:

Will the replacement equipment be exactly the same as the original?

Be assured that we will make every effort to find the exact model, either new or recertified, of your original phone. If one isn’t available, we will replace your phone with a model of similar make and quality and will inform you during the claim process if this is the case.

Back to Top

How long does it take to receive replacement equipment?

If your claim is approved, Signal will ship your phone within 2-3 business days, based on equipment availability.

Back to Top

Returning Your Damaged Equipment:

How do I return my damaged handset?

You will find the necessary items to return your damaged handset within the packaging of your replacement phone. Once received, just follow the instructions below:

1. Complete the “FROM” section of the enclosed U.S. Mail (Postage Paid) First Class Mail Label.
2. Place equipment (together with Battery) into the envelope and seal it.
3. Place the sealed envelope in your home mailbox or any official U.S. Post Office Mailbox.
   

Back to Top

How do I print a mailing label to return my damaged handset?

1. If you need another shipping label, you can print one from our web site at www.thesignal.com by clicking "Check Claim Status".
2. In order to access “Check Claim Status” you will need your mobile number and billing zip code.
3. Go to the section labeled “Recent Shipments for your Claim”
4. You will see “Do you need a shipping label to return your wireless phone you claimed?” Click the “Download” button next to it.

Back to Top

If COD was an available option and I selected it, who do I make the COD check payable to?

CWork Solutions

Back to Top

What form of payment is acceptable?

(Please check with a representative, payment options vary by wireless carrier)

• Personal Check
• Money Order
• E-check
• Credit Card (Visa ,MC, AMEX, DISC)
• Bill to Account

Back to Top