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General Information |
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The statistics may surprise you! The Signal® estimates 25 million wireless phones
will be lost or stolen this year in the United States, and millions more will be
damaged. If your phone is one of them and you don’t have this coverage, you could
pay much more than your original investment to have it repaired or replaced.
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The Handset Protection Program provides protection against direct physical damage,
accidental water or liquid damage, theft, lost or misplaced phones, and mechanical
or electrical failure once the manufacturer's warranty expires. See terms and conditions
for full details of coverage under the Handset Protection Program. |
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You can enroll in the program when you purchase and activate a new phone on the
Cricket® network. |
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The Handset Protection Program costs $4.95 per month and is conveniently billed to
your account. |
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If each qualified phone is active on different wireless phone numbers, each phone must be individually enrolled in the Handset Protection Program. Each phone
will be billed $4.95 to your account monthly. Each time you
purchase a new phone, you must contact Cricket® and register the new phone in the
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$35.00 deductible on economy phones
$50.00 deductible on standard phones
$85.00 maximum deductible on premium phones |
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Please call 1-800-CRICKET or visit your local Cricket® store to confirm if your
phone is considered standard or premium. |
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For any questions about your Handset Protection Program, please call The Signal
toll free at 1-866-217-5787.
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Claims Process: |
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Please call 1-800-CRICKET to suspend your wireless service to prevent any unauthorized use
of your phone if the phone has been lost or stolen. |
To file a claim, please call 1-866-217-5787.
Please be prepared to provide the following to complete your claim:
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Your wireless phone number. |
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The make and model of your phone. |
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The electronic serial number (ESN) of the phone you are claiming. |
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What happened to your phone (date, time and location of the incident)? |
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Note: A Proof of Loss form may be required to complete your claim. |
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You are eligible for 2 phone replacements in a 12 consecutive month period. |
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The make and model of your wireless phone can be located on the box the phone came
in or your original sales receipt. Cricket® may also have the make and model on
file so you can call them to get this information. |
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This information is found under the battery on the back of the phone. The ESN is
11 digits long. If your phone has been lost or stolen, you can find the ESN on the
box that your phone came in or on file with Cricket®. |
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Providing us with your email address allows us to provide you with important information
on the status of your claim, such as when it has been approved, when it is available for pick-up, when your
handset was shipped, or a tracking number to help you locate the package should it be delayed in shipping.
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Replacement Handset: |
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We will make every effort to find the exact model—either new or reconditioned—of
your original handset. If one isn’t available, we will replace your handset
with a
model of similar like, kind and quality. |
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If you would like a copy of the terms and conditions of your coverage mailed to
you, click here.
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